Kandidaat profiel: 9148 - IT Support

International Criminal Court (IT Assistant) · Troubleshooting hardware/software issues that arise · Managing with another colleague the IT store · Testing new IT equipment such as encrypted pen drives or laptops · Work with networking such as switches, routers and hubs · Work with servers such as exchange server and print server · Creating user accounts · Checking staff out and making sure everything is paid for/returned to IT · Encrypting laptops for data security · Using specialized software such as TRIM, SAP, LiveNote, ForTheRecord · Answering helpdesk phone to assist/support users · Configuring devices such as laptops, remote access cards or telephones · Issuing hardware and recording it in the database ARS Traffic and Support Technology (Information Systems and Technical Support) Provide Intelligent Transport Systems (ITS), services and solutions Research and resolve technical software problems Reply to customers queries Resolve process and traffic product issues that include the major traffic and transport related organizations in Europe, both public and private, both road and rail related Providing technical support via telephone during business hours by answering help desk phone calls Establishing and maintaining excellent relationships with customers Developing and maintaining an in-depth working knowledge of all products and services offered by ARS T & TT. Working closely with internal customer relationship management staff to maintain high customer satisfaction levels Hardware and software troubleshooting Additional information: ARS Traffic and Support Technology sent me to Stockholm, Sweden to assist in a project. Ensured that all materials, processes, prototypes and development samples were fully tested to ensure adherence to ARS T&T quality standards Assisted the project manager with aspects of contract administration including contract review, change orders and project startup Supporting communication for project activities among the project leader Assisting with project and event planning and implementation Assisting with project data collection activities and research Assisting with the development and distribution of project products and reports OPCW (Organization for the Prohibition of Chemical Weapons) (Information Systems Branch Assistant) Assisted in IT projects Inventory of software/hardware Replied to customers queries Reviewed, prioritized, and processed problem reports; documents the progress of projects Support requests ranged from password requests to connectivity concerns Analyzed and resolved hardware / software problems on internal computer systems; performed hardware repairs, maintenance, technical assistance and support on a wide range of PC-based computers and peripherals Researched, analyzed and recommend appropriate computer hardware for customized computer configurations Performed routine, day-to-day hardware and software maintenance as assigned and assists in proper upkeep and utilization of systems Provided technical assistance, support and troubleshooting in the resolution of system communications failures and conflicts (Project assistant) Researched information, compiled statistics and gathered and computed various data; prepared reports, summaries, replies to inquiries and selecting relevant data from a variety of sources Established updates, and maintained files, inventories, and records Assisted in research tasks including collecting data Assisted in administrative and project problem solving, project planning, development and execution of goals and objectives Workshops and meetings including documentation Facilitated communication between project participants and the OPCW programs General office work and other duties Data entry Answering telephone Processed correspondence International Court of Justice (Archives employee) Planning and implementing Assisted staff in problem solving, project planning, and development. Organized, distributed, inventoried and archived court case documents Sorted, screened, reviewed, and distributed incoming and outgoing mail Provided administrative support for the department such as answering telephones and resolving a range of administrative problems and inquiries Operated personal computers to compose and edit correspondence Established, maintained, and updated files, databases, records, and other documents; developed and maintained data